China’s online shopping platform Taobao banned one of its customers for nearly 1,000 years early this year for his habit of impulsive buying.
The man, identified with his surname Zhu, is from the Eastern China’s Fujian Province.
In his Weibo account, he said Taobao blocked his account for 980 years. He bought a watch with the brand name “Omega” which amounts to 33,000 RMB ($4,811).
He said about a minute later he bought the item, he applied for a refund.
Later on, he received a message from the e-commerce giant that his account is blocked until “2999-01-10:01” for the “abuse of the purchase of goods and applying for refunds.”
The “980-year ban” became viral on Weibo, earning 37 million views in a few days.
In another interview, a Taobao customer service agent said Zhu cannot use the platform anymore due to “multiple malicious refund requests.”
This means that the customer impulsively orders items from the platform but quickly applies for a refund.
However, Zhu defended that requesting refunds before the delivery of items is part of the Taobao’s guidelines.
Some netizens also thought that he is an impulsive buyer and should seek professional help.
Netizens showed some sympathy for Zhu, noting that he is obviously into impulsive buying, who should seek professional help. “Impulsive purchasing has led to an impulse ban,” wrote a netizen on Sina Weibo.